Business rule to change incident status to "Assigned"status isn't working
I have created five status -Unassigned,Assigned,Inprogress,Preclosed,Closed.
Unassigned--->Once the incident is created the status should be unassigned until it assigned to some agent.It is working fine.(Automatically the initial status is unassigned)
Assigned---->Once the incident is assigned to an agent, the status should be changed to "Assigned" automatically. It is not working as expected for round robin functionality.
I have created the business rule to change the status Assigned based on the below conditions.
Incident previous status = Unassigned and Assigned = agent name , then the status should change to Assigned and transition state will continue to next state.