You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Post survey response values to Survey Sessions table without survey link

Received Response
6
Views
1
Comments
edited Feb 12, 2018 10:06PM in Customer Portal 1 comment

Content

My organization is looking to integrate our ticket satisfaction survey experience into our Ticket Detail page.

After a customer logs into their account page that displays all of their tickets, clicking a ticket here opens the Ticket Detail page which displays the message thread and some ticket data.

Currently when one of our agent sets a customer's ticket to solved they are shortly sent an invitation to a survey. Instead, we would like this button to be embedded on the Ticket Detail page once it is set to solved, so that it is available to the customer when reading their answer - this also ensures that they have seen their answer before the option to be surveyed. But when clicking the survey button, rather than refreshing or opening a new page when the button is clicked, we want to expand a section on the current page to show

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!