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Multiple SLAs, custom fields and rules

Accepted answer
edited Feb 15, 2018 3:19PM in Customer Portal 4 comments


We use SLAs to determine the access levels of our agents for our CP internal knowledgebase. We want to do this when they login on the internal site. I see that SLAs can't be assigned by ConnectPHP and I read some posts about creating a custom field and then using rules to assign based on that.

Our SLAs are basically regional access levels, so there are a few agents who could have multiple SLAs. How does that work with custom fields and rules? Can I have a menu custom field that has multiple options selected? I don't usually do anything with custom fields or rules so this part is all new!

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