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How To display queue position ${queue-position} twice while searching for agent

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edited Feb 16, 2018 4:00PM in Customer Portal 1 comment

Content

Hi,

i would like to display below message to customer while system searching for available agent however i am not able to display ${queue-position} two time in message.

You are currently number 1 in the queue.You should be connected to an agent in about 01:05.THERE ARE 1 PEOPLE AHEAD OF YOU, IF YOU CAN'T WAIT CALL US AT XXXXXXXXXX.

please check my code as below :

Code Snippet

             <rn:widget path="chat/ChatQueueWaitTime" type="all"
label_average_wait_time = "</br><<b>THERE ARE ${queue-position} PEOPLE AHEAD OF YOU,<br><b> IF YOU CAN'T WAIT CALL US AT XXXXXXXXXX.</b>"
/> 
        

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