Preserve chat on page refresh

Content

Hello guys. I have a question I'm sure some of you have stumbled on to. We are using the RightNow 14-1-0-1 SP3, mainly for the chat. On one of our products the chat is web based, we just take the chat_landing page from the *interface*.custhelp.com put it into a div with an iframe containing it and use it to communicate with our clients. There is something from RN's side that prevents us from keeping the chat when the user visits another page or refreshes. On the RN side of things the popup with terminate/wrap up comes up, and we are