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Task 'templates"?

Received Response
edited Jan 15, 2016 7:35PM in Agent Desktop 5 comments


Anyone aware of a way to create a task "template" (for lack of a better term)? In other words, we have a situation where the same 5 tasks need to be created for an incident. Currently we have to re-create these tasks from scratch every time which is time consuming an inefficient. It would be great to simply add this set of tasks to an incident.

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