You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Passing Custom field in the Hyperlink always appends null

Accepted answer
9
Views
4
Comments
edited Mar 13, 2018 10:20PM in Customer Portal 4 comments

Content

Hi All,

We have a requirement where we need to add a hyperlink to the workspace as pass a custom field value when the agent clicks on hyperlink.

Incident Custom Field column_name : test_value

I have tried below urls and it always appends null value to hyperlink

URL:

http://<testsite>/value=$test_value

http://<testsite>/value=$incident.test_value

http://<testsite>/value=$incidents.test_value

http://<testsite>/value=$incidents.$test_value

http://<testsite>/value=$incidents.c$test_value

I have seen a post which is referring to using the package and I am unable to identify the package in data dictionary.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!