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Clarifications regarding workspace rules and rules base — Cloud Customer Connect
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Clarifications regarding workspace rules and rules base

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edited Oct 29, 2011 4:54PM in Agent Desktop 5 comments

Content

  Hi,

I would like to know about the following queries:

- Is it possible to check which workspace rules are triggered for a particular incident?

- Is it possible to export or import rules?

- Is 'If ' clause exists for else like 'else if' because it is very required for our business requirements?
Thanks,

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