Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Clarifications regarding workspace rules and rules base — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Clarifications regarding workspace rules and rules base

Received Response
edited Oct 29, 2011 4:54PM in Agent Desktop 5 comments



I would like to know about the following queries:

- Is it possible to check which workspace rules are triggered for a particular incident?

- Is it possible to export or import rules?

- Is 'If ' clause exists for else like 'else if' because it is very required for our business requirements?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!