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See if an incident has any tasks. If not, add some

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edited Mar 19, 2018 7:14PM in Customer Portal 2 comments

Content

Hi,

Looking at the process designer. What I want is that if an incident goes into a particular queue, several tasks will be created.

My question is how do I check an incident to see if any tasks have already been assigned to it? Is the ROQL below the right approach to see?

ROQL

SELECT Task.ServiceSettings.Incident.ID FROM Task WHERE Task.ServiceSettings.Incident.ID=**** LIMIT 2500

Thanks,

JJ

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