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Missing viewHelper for Extended Custom Widget

Received Response
edited Mar 21, 2018 7:57PM in Customer Portal 3 comments


I extended the IncidentThreadDisplay widget but the bug fix php file, viewHelper, does not come with the files for the extended widget. I tried to copy the viewHelper from the core IncidentThreadDisplay widget folder into the new custom widget folder, but then I get a fatal error.

Fatal error: Call to undefined method RightNow\Libraries\Widget\Helper::getThreadAuthorInfo() in /cgi-bin/[redacted].cfg/scripts/cp/customer/widgets/custom/output/CustomIncidentThreadDisplay on line 22

The code block below is what is in viewHelper.php.

I also added the code from the original view.php into the new custom widget's view.php file.

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