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Is SmartAsisistant enabled for chat

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edited Mar 22, 2018 6:38PM in Customer Portal 3 comments

Content

Hi,

Does SmartAssistant available for Chat ? I am aware that smartassistant is available on "Ask a Question" page. Can we enable smartassistant for chat like while typing something (launch page) in subject or when customer submits the chat and show answers before assigned to a queue/agent.

Thanks in advance.

Version

Service Cloud 17D

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