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Chat unavailable when there are no agent sessions available

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edited Mar 24, 2018 7:28PM in Customer Portal 5 comments

Content

Hi,

We want to enable the "Chat" link even when there are no available agent sessions. We have a 2 agents with max sessions set to 2. So, when max available sessions is 4 the chat link is disabled ans shows the text "All Agents are busy".

Based on the Answer ID 6369 I have set the min_sessions_avail to 0.Still the chat link is disabled when the available sessions are maxed out. We have "AVERAGE_WAIT_TIME_SAMPLES" and "ESTIMATED_WAIT_TIME_SAMPLES" set to 2.

Below is the widget code we are using.

  
Appreciate any help.

Thanks.

Version

Service Cloud May 2017

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