Chat unavailable when there are no agent sessions available
We want to enable the "Chat" link even when there are no available agent sessions. We have a 2 agents with max sessions set to 2. So, when max available sessions is 4 the chat link is disabled ans shows the text "All Agents are busy".
Based on the Answer ID 6369 I have set the min_sessions_avail to 0.Still the chat link is disabled when the available sessions are maxed out. We have "AVERAGE_WAIT_TIME_SAMPLES" and "ESTIMATED_WAIT_TIME_SAMPLES" set to 2.
Below is the widget code we are using.
Appreciate any help.