Your UX is waiting ...interact, engage, explore in Las Vegas at CloudWorld 2023

Learn more
inc2contacts deletes? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

inc2contacts deletes?

Received Response
24
Views
3
Comments
edited Jun 8, 2022 12:01PM in General Technical Discussions 3 comments

Content

I'm not sure if this is the right forum to put this or not, it doesn't seem to fit any of the catgories in any of the forums.

We're trying to report on the inc2contacts with API calls. Unfortunately, it's behavior is a bit odd. It seems that, when assosiating a contact with an incident it creates a record in this table. But when you remove the record it DELETES that row. Rather than changing a status, or via some other method.

Has anyone else run into this? I'm not sure how I can run large reports against this data. It has no "Updated" field, it has no key, and the records are constantly added/deleted with no trace at all.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!