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How to add/change AssignedSLAInstance from ConnectPHP?

Received Response
edited Jun 8, 2022 12:01PM in General Technical Discussions 6 comments



I spent several days trying to figureout how to add/changed AssignedSLAInstance from ConnectPHP 1.2 but in vail. There is no error message, however, the SLA is not changed at all.

I tried both: new SLAInstance and new AssignedSLAInstance. With SLAInstance, I tried to set the ActiveDate as well. I tried to set the NameOfSLA with the sla_id, sla_set or with the Name.


Very much appreciate some guidelines or working codes on this.

Thank you and with best regards




January 2015

Code Snippet

             $sla =  new RNCPHP\SLAInstance(); //Or AssignedSLAInstance()
$sla->NameOfSLA = new RNCPHP\NamedIDOptList(); //Or NamedIDLabel()
$sla->NameOfSLA->ID = 3; //Or ->Name='Premium'

 $incident->AssignedSLAInstance =$sla; 

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