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Examples of online Guided Assistance?

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edited Aug 10, 2012 7:38AM in Knowledge Management 18 comments

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Hello,

We're trying to start online guided assistance and have  so many questions about the best ways to do this. I can't find a best practices guide...

 

Does anyone have any examples of how you have used it? Do you use yes/no questions or a 'Next' button instead? What kind of issues do you find it works best for?

 

Thanks

Lorna

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