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Updating the RightNow record using WebServices

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edited Jun 8, 2022 12:01PM in General Technical Discussions 6 comments

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Hi Cudos,

I am trying to update the Incident record using webservices. It is throwing error as "java.net.UnknownHostException: interface-tst.custhelp.com". what is this error about?

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"xmlns:v1="urn:messages.ws.rightnow.com/v1_2&quot; xmlns:v11="urn:base.ws.rightnow.com/v1_2">
<soapenv:Header>
<ns7:ClientInfoHeader xmlns:ns7="urn:messages.ws.rightnow.com/v1_2"soapenv:mustUnderstand="0">
<ns7:AppID>Basic Create</ns7:AppID>
</ns7:ClientInfoHeader>
<wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd&quot; mustUnderstand="1">
<wsse:UsernameToken>
<wsse:Username><username></wsse:Username>
<wsse:Password Type="

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