Channel for incidents Created Manually
Content
I already have set many Channels, for example Telephony, Facebook, Twitter, Email, but when i create a new incident manually in the channel_id field of the incidents table its set "Null", what i need to do if i want when create a manually incident channel_id's value would be "Manually" as channel.
There's any configuration background to set this kind of channel?
Version
Service Cloud0