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Channel for incidents Created Manually

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edited Jun 27, 2017 6:37PM in Agent Desktop 4 comments

Content

I already have set many Channels, for example Telephony, Facebook, Twitter, Email, but when i create a new incident manually in the channel_id field of the incidents table its set "Null", what i need to do if i want when create a manually incident channel_id's value would be "Manually" as channel.

There's any configuration background to set this kind of channel?

 

 

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Service Cloud

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