You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Channel for incidents Created Manually

Accepted answer
35
Views
4
Comments
edited Jun 27, 2017 6:37PM in Agent Desktop 4 comments

Content

I already have set many Channels, for example Telephony, Facebook, Twitter, Email, but when i create a new incident manually in the channel_id field of the incidents table its set "Null", what i need to do if i want when create a manually incident channel_id's value would be "Manually" as channel.

There's any configuration background to set this kind of channel?

 

 

Version

Service Cloud

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!