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Syndicated Proactive Chat widget on mobile

Received Response
edited Oct 20, 2015 1:06PM in Customer Portal 9 comments



we are using syndicated conditional chat widget and syndicated proactive chat widgets with the Engagement Engine on our desktop site. However, on mobile browser we haven't managed to started with proactive chats. This is mainly due to as the desktop widget does not work nicely on mobile.

What we would like have a separate mobile proactive mobile widget which

  • renders nicely for mobile users and
  • open on the same browser page instead of opening a new browser page.

Is that possible?

Currently any widget is opening the chat page on an external new browser page, moving the clients away from the original page. So clients need to swop between browser page during the chat and anytime when moving away from the browser page the connection stops to the chat.

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