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rule to check for attachment's presence

Received Response
edited May 10, 2016 2:56PM in Agent Desktop 2 comments


Hi All,


we have a need for a rule that would check if people have attached a file when they submit an incident, for a certain category.

In the rules I can't see anything in the IF section that would allow me to check that.

Something like:

If Category = X and "Attachments" is not null then NNNNN

Would anyone know how to do that?


thanks in advance,





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