Fetch Incident object in custom Models

Content

Hi,

 

I am not able to get/fetch incident from custom model file. Here is the snippet I am trying to use

 

namespace Custom\Models;
use RightNow\Connect\v1_3 as RNCPHP;

RightNow\Models\Base::loadModel('Incident');
class SendMail extends \RightNow\Models\Base
{

...

function getIncidentDetails($incidentId)

{

try

{

$incident = RNCPHP/Incident::fetch($incidentId);

$i_id=$incident->ID;

 

console.log($i_id);

console.log($subject);

c

}

catch ( \Exception $cerr ){

echo "<br><b>Exception</b>: line ".__LINE__.": ".$err->getMessage()."</br>";

}

}

}

 

Throws fatal error "Fatal error: Class 'Custom\Models\RightNow\Models\Base' not found" ... Can you please suggest how to fetch incident and do the insert/update record functionality.