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standard / ProactiveChat not working

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edited May 24, 2018 11:20AM in Customer Portal 4 comments

Content

Hi Team,

I am trying to call ProactiveChat in html page (externally) but it not showing any output as shown in documentation. May I know why? Am I missing out anything in code?

Documentation: https://<site name>/ci/tags/syndicated_widgets/standard/ProactiveChat

Thanks in advance.

Code Snippet

             <html>
<head>
<script type="text/javascript" src="https://<site name>/euf/rightnow/RightNow.Client.js"></script>
</head>
<body>
<div id="myDiv"></div>
<script type="text/javascript">
    RightNow.Client.Controller.addComponent(
        {
            instance_id: "spac_0",
            div_id: "myDiv",
            module: "ProactiveChat",
            type: 2
        },
        "https://<site name>.widget.custhelp.com/ci/ws/get"

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