Business rule that reads text of email and updates custom object within an incident.
Please create a business rule for handling new incoming tickets from [email protected]
I'm able to create the If > then rules based upon the email header, to adjust the following workspace fields, However, I am having difficulty writing a rule that will review ticket content and associate exchange to the CO$workspace.ws_ext_id field.
- status = triaged
- product = Archive Copy
- category = Internal only/Ready to Burn
- queue = Production management
- severity = PS: Level 4
- language = english
- associate exchange using the info from the body of the email