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RightNow Table column mapping while using RN Wsdl API

Accepted answer
edited Jun 8, 2022 12:02PM in General Technical Discussions 7 comments


Please help !!!

I am brand new to RN. On daily basis we copy quite a no of RN tables on daily basis using ODBC connection.

As RN not going to allow/support ODBC connection from November 2015 and instead need to access these tables using RN wsdl API.

So while trying to access using the API, I Could successfully connect to some of the tables and can drill down to the some of the columns but could not find all the columns as we have using ODBC connection.

Eg.  Using ODBC  - on contact table we have  ‘SEARCH_TYPE’ column but using RN wsdl API I can’t find that column.

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