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Incident File Attachment Download Issue in TIBCO — Cloud Customer Connect
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Incident File Attachment Download Issue in TIBCO

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edited Jun 8, 2022 12:02PM in General Technical Discussions 4 comments

Content

Hi,

I am trying to download an attachment associated to an Incident. I have the Incident ID and the File ID. But when I pass these as an input to the "GetFileData" method, it returns back message saying "Data element in the Message is NULL". Can anyone please help me to resolve this issue and let me know how can I get the attachment downloaded? The Request and Response message XMLs are provided below

Request XML
-----------
    <ns0:GetFileData xmlns:ns0 = "urn:messages.ws.rightnow.com/v1_2">
        <ns0:RNObject xmlns:xsi = "http://www.w3.org/2001/XMLSchema-instance&quot; xsi:type = "ns1:Incident">

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