Wrap-up does not open the Incident workspace for editing

Content

Hi,

 

In the Chat Workspace Options we have enabled Incident creation and Open the Incident for edit

 

/>

 

This works perfectly. The Incident opens up as sub tab  when Agent clicks the Wrap up. But the behavior changed after we introduced two mandatory Incident fields on Chat workspace.

 

/>

In this case, when we click on Wrap-up, it prompts to enter values for mandatory fields but the Incident workspace does not get displayed. And click on Terminate closes the Chat window.

Issue#1 : Incident Workspace does not get displayed after Wrap-up

 

/>

 

 

Issue#2: We have Automatically Close editor after Chat is terminated as disabled. But it doesn’t seem to work. Chat editor is closed once the Chat is terminated.