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Wrap-up does not open the Incident workspace for editing

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edited Jun 7, 2016 4:50PM in Agent Desktop 3 comments

Content

Hi,

 

In the Chat Workspace Options we have enabled Incident creation and Open the Incident for edit

 

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This works perfectly. The Incident opens up as sub tab  when Agent clicks the Wrap up. But the behavior changed after we introduced two mandatory Incident fields on Chat workspace.

 

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In this case, when we click on Wrap-up, it prompts to enter values for mandatory fields but the Incident workspace does not get displayed. And click on Terminate closes the Chat window.

Issue#1 : Incident Workspace does not get displayed after Wrap-up

 

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Issue#2: We have Automatically Close editor after Chat is terminated as disabled. But it doesn’t seem to work. Chat editor is closed once the Chat is terminated.

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