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Managing Complex Workflows - Dynamic Agent Desktop recipe

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edited Dec 6, 2019 4:06AM in Agent Desktop 1 comment


Managing Complex Workflows

Author: Jens Lundell
Oracle Service Cloud
Sr. Development Director

Difficulty rating: (Intermediate)
Target persona: Workspaces administrator creating workspaces and workflows for agents
Ingredients: Desktop Workflow
Overall description/purpose: As you create more and more complex Desktop Workflows you may notice that they become cluttered and hard to understand. Looking at a workflow created by someone else may be very confusing and even following your own workflow after your summer vacation may be hard.

In this video, we discuss various techniques for cleaning up your workflows to make them smaller, easier to understand, and easier to maintain. Specifically, we learn:

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