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How to check for existing contact email before attempt to add

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edited May 3, 2016 11:36PM in Integrations and APIs 4 comments

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Hello! :-)

A common problem we run into is trying to add contact but the contact is already out there.

(Using SOAP API C# .net)

What is recommended for checking to see if that contact/email already exists so that we can update that existing contact instead of trying to add a new contact with the same email and failing.

Peter

<<updating post with more info below>>

We have a c# program that uses SOAP to "Create" contact records in Rightnow. If I try to create a new Contact with an Email that already exists out there, it will fail. Therefore, before we run the Create, i want to check if the email already exists.  Isn't there a a method in c# that will Query and return the Rightnow ContactID for that email so I can Update the Contact record (instead of trying to Create). I could really use some sample code for this.

Howdy, Stranger!

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