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How do I use an incident subject as the subject line in an email sent by a business rule?

Accepted answer
edited Aug 18, 2017 7:28PM in System Admin and Configuration 2 comments


In the business rule "Add Action -Then" there is  an email incident information action that can be used.  I append standard text that includes all kinds of information from the incident in the body of the email, but the business rule just has a box for the email subject line with no apparent way to use the incident subject line for that box (see highlighted in the screen shot).  Is there anyway to take the incident subject and pass it through to the subject line of the email being generated by a business rule?

This is important for us as we are having a duty officer receive these emails and the subject line needs to be specific to the incident the officer needs to respond to rather than a generic subject line.

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