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Custom Chat Interface API - custom fields

Accepted answer
edited Jan 11, 2016 11:49AM in Integrations and APIs 4 comments



Hi there! I am using RightNow's custom chat interface API to create a chat of my own which connects to their CRM. The chat is based on NodeJS and sends http request with the XML to RN. Everything was fine and it's working perfectly, but there's one problem - I cannot find a way to pass custom fields through the API, whatever I tried it always ignored it and started the chat with the basics - first,last name and email. Can someone help? (the WSDL isn't that clear and according to it it should be just

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