We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Filter menu items based upon item selected from previous field

Received Response
edited Jun 21, 2018 12:48PM in Customer Portal 1 comment


I have a scenario in agent desktop that I need to recreate on customer portal with regards to menu items in one custom field filtering menu items in a second custom field.

In agent desktop we can easily build the workspace to select "option a" in "custom menu field 1" which will filter "customer menu field 2" to only show options "x", "y" and "z" using workspace rules/triggers. If "option b" is chosen in "custom menu field 1" then we can filter "custom menu field 2" to show items "u", "v" and "w" instead.

Why is there not a standard widget that replicates this functionality in Customer Portal (or have I completely missed the widget that does this)?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!