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Answer views from the Syndicated Knowledge Widget

Received Response
edited Jun 19, 2015 3:00PM in Knowledge Management 2 comments



we have placed the syndicated knowledge widget on our main product site. It displays the top5 FAQ for certain category.

Question: Is there a way to report on how many answers where viewed from the widget and which ones?

I'm using the widget_stats table and can report on impressions of the widget (I assume that is how often the widget was loaded), but I would like to know whether it was effective and customers have also clicked and viewed an answer.

Not sure if the clickstream table can do the joint as an initial session creating from the knowledge widget.

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