Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Workspace Validation - Dynamic Agent Desktop recipe — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Workspace Validation - Dynamic Agent Desktop recipe

Received Response
52
Views
1
Comments
edited Dec 6, 2019 4:12AM in Agent Desktop 1 comment

Content

Workspace Validation

Author: Jens Lundell
Oracle Service Cloud
Sr. Development Director

Difficulty rating: (Intermediate)

Target persona: Workspaces administrator creating workspaces for agents

Ingredients: Workspaces, Workspace Rules, Connect Desktop Integration (JavaScript API)

Overall description/purpose: In this video, we discuss different ways to validate data entered on a workspace – making sure the system prevents agents from saving if data entered is incomplete or inconsistent. We look at four ways of validating data:

  1. Setting fields to always be required
  2. Setting fields to be dynamically required, using Workspace Rules
  3. Advanced required validation using Workspace Rules
  4. Advanced validation using Connect Desktop Integration (JavaScript API)

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!