Workspace Validation - Dynamic Agent Desktop recipe
Content
Workspace Validation
Author: Jens Lundell
Oracle Service Cloud
Sr. Development Director
Difficulty rating: (Intermediate)
Target persona: Workspaces administrator creating workspaces for agents
Ingredients: Workspaces, Workspace Rules, Connect Desktop Integration (JavaScript API)
Overall description/purpose: In this video, we discuss different ways to validate data entered on a workspace – making sure the system prevents agents from saving if data entered is incomplete or inconsistent. We look at four ways of validating data:
- Setting fields to always be required
- Setting fields to be dynamically required, using Workspace Rules
- Advanced required validation using Workspace Rules
- Advanced validation using Connect Desktop Integration (JavaScript API)
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