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Workspace Validation - Dynamic Agent Desktop recipe

Received Response
edited Dec 6, 2019 4:12AM in Agent Desktop 1 comment


Workspace Validation

Author: Jens Lundell
Oracle Service Cloud
Sr. Development Director

Difficulty rating: (Intermediate)

Target persona: Workspaces administrator creating workspaces for agents

Ingredients: Workspaces, Workspace Rules, Connect Desktop Integration (JavaScript API)

Overall description/purpose: In this video, we discuss different ways to validate data entered on a workspace – making sure the system prevents agents from saving if data entered is incomplete or inconsistent. We look at four ways of validating data:

  1. Setting fields to always be required
  2. Setting fields to be dynamically required, using Workspace Rules
  3. Advanced required validation using Workspace Rules
  4. Advanced validation using Connect Desktop Integration (JavaScript API)

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