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Script Exit and Finish buttons - Dynamic Agent Desktop recipe

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edited Dec 6, 2019 4:09AM in Agent Desktop 1 comment

Content

Script Exit and Finish buttons

Author: Jens Lundell
Oracle Service Cloud
Sr. Development Director

Difficulty rating: (Intermediate)

Target persona: Workspaces administrator creating scripts for agents

Ingredients: Agent Scripting, Workspace Rules, Desktop Workflow

Overall description/purpose: In this video, we discuss the Navigation Panel in Agent Scripting. Specifically, we learn:

  1. How the Beginning, Previous, Next, Exit, and Finish buttons work
  2. How to hook up the Exit and Finish buttons to Workspace Rules
  3. How to branch in a Workflow when the Exit or Finish buttons are pressed in a Script

This video only applies to the Agent Desktop at this time, as Agent Scripting is not supported in the Agent Browser UI yet.

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