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Dynamic Agent Desktop Cookbook — Cloud Customer Connect
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Dynamic Agent Desktop Cookbook

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edited Aug 2, 2019 5:56PM in Agent Desktop 5 comments

Content

Welcome to the Dynamic Agent Desktop Cookbook! Many of you are already familiar with the Analytics Cookbook, which we launched last year. We are now very excited to also launch a cookbook for the Dynamic Agent Desktop set of tools - Workspaces, Workspace Rules, Guided Assistance, Agent Scripting, and Desktop Workflow.

In the Analytics Cookbook each recipe results in a ready-to-use report or dashboard. In this cookbook we may not always produce an item that you can use directly on your site. Instead, the recipes will primarily consist of videos where we show the Dynamic Agent Desktop tools in action. We will show a combination of instructional material, tips, tricks, hacks – all aimed at helping you master these tools to use their full potential.

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