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Escalated Agent conditional section level

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edited Aug 10, 2015 7:04PM in Knowledge Management 7 comments

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Hey there,

We have our agents structured as Tier 1 level and Tier 2 level.

For Tier 1 agents, we have them set up to view Rep Answers (which are a conditional section that is invisible from the customer's view).  I would like to set up an additional level that is invisible to customers AND Tier 1 so that only the Tier 2 agents can view this content.

Is there a leveling functionality with conditional sections?

Thanks!
Cameron

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