Exporting data from RightNow Cloud service to local SQL Databse
We are migrating from Salesforce to RightNow. For various reporting and operational purposes, we had developed schedules and a local database to maintain an updated SQL Database for various.
What options do RightNow Service Cloud provides in this regard? We would need both incremental loads and complete back up schedules for both custom and standard objects (selected, not all of the objects).
What are our options? Previously, we have been using csv based solutions as well as third party tools. however, this time we would prefer a uniform mechanism for all imports and exports from service cloud.
Would really appreciate a quick response!