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HTML editor does not like imported answers

Received Response
edited Sep 17, 2015 3:08AM in Knowledge Management 1 comment


We have imported thousands of answers into our new RightNow instance.  When we open a lot of these answers in a workspace, the HTML editor removes tags it does not like, leaving the answers non-usable. This is an issue trying to examine and correct thousands of documents. Can we turn off the HTML correction in the workspace for now so we can make small change now, and fix later?

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