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Issue: Workspace freezing because of custom field

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edited Sep 17, 2017 7:17PM in Agent Desktop 7 comments

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Hello,

we have 2 custom fields for email 1 and email 2 (instead of standard email field) in contact object. we placed them in incident workspace, when we add contact from incident workspace, always workspace is freezing, i deep dig into this issue and found these 2 fields are causing issue. these 2 are the custom email type fields. if i remove these 2 fields then incident workspace not freezing, if i place them again freezing. i did not understanding what is causing issue. Please help.

Applicaiton version Novemner 2016.

Thanks

Prasad

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