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SOAP API Field Mapping (Update, Create) to RightNow Incident Fields?

Received Response
edited Jun 12, 2012 4:00PM in Integrations and APIs 15 comments


Hi All,

Has anybody worked with the SOAP API to develop SOAP code that updates specific fields within a RightNOW Incident? We are currently doing these updates via XML but due to requirements from RightNow are being asked to upgrade our outbound communications to the new SOAP API model.

The problem I'm having is understanding which of the fields within the SOAP API methods (Update and Create) map to specific areas within a RightNow Incident. For example which field within the provided SOAP Update API would be used to change the RightNow Incident Status field? Entering a newly created TTTS ticket # into the TTTS Ticket Number field within the TTTS tab of the RightNow Incident is yet another example. The total list of mappings we need to know this information for is around 8.

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