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Change incident primary contact in 1 api call?

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edited Feb 8, 2016 1:56PM in Integrations and APIs 5 comments

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I make an API call to change the contact on an incident. But it seems to set the contact, I need to know the c_id. So I have to make 2 api calls... 1 to look up the contact via a custom field or email address and then a second to set the contacts primary contact to the id I found in the lookup. But one of my external applications has a technical limitation that makes 2 calls difficult.

  1. Is there an easier way to do this in a single call?
  2. Do I have to use Chaining? If so, is there a decent example of what I'm talking about anywhere? I've been trying to setup chaining in a C# applicaiton but the RN API is odd to say the least and I'm not making a lot of progress.

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