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How to remove the ***** Answer ***** text in a KB answer

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edited Nov 5, 2015 1:20PM in Knowledge Management 3 comments

Content

When we add an answer to the incident thread, it always adds this text on top:

"***** Answer *****"
So, for every incident answered, the agent has to remove this text before they can send the answer to the customer.
Is there a way to disable this text? We couldn't find it in the message base or in the config settings.

Thanks,

Walter

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