We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Agents forget to click "Send on Save"

Received Response
13
Views
4
Comments
edited Sep 29, 2016 6:25PM in Agent Desktop 4 comments

Content

We have been using this product for about a year now.   It is going quite well for us, but one problem that we contently run into are agents forgetting to click the "Send on Save" checkbox.     They are solving incidents, but forgetting to notify the user.

Does anyone else have this problem?  I'd like to know any solutions you might have.

I was trying to figure if I could write a report that shows me every incident that had a response added, but nothing actually sent.   

I also wondered about auto populating the "Save on Send" box if the agent types a response.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!