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Attachments via Chat API (SOAP)

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edited Feb 9, 2016 12:04PM in Integrations and APIs 5 comments

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Hi,
we are currently creating a custom chat interface, via the SOAP WSDL (Custom Chat Interface API.)

Messaging seems to work fine, but I don't seem to find any clues on how to include attachments via this API. Is this simply not included API? We are now implementing a workaround by storing the attachment temporary, generating a link, etc.. which is a huge hassle, and a bad user AND agent experience in the end. 

Does anyone have another solution / better solution? 

 

Version

NOV 2015

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