Configuration Guided Assistance
in our incident Workspace (OSC Version Feb.2015), we show the Guided Assistance Tool with the control field, for internal using at our agents.
However, we have many Interfaces and we want manage our Guided Assistance over the Interfaces, so as with the standard texts.
Is there a Option to do this or is it possible to display only some Folders, where the Guided Assistance is saved?
Does anyone know how can we do this? Would be greatful for any help/advice!