We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Configuration Guided Assistance

Received Response
edited Nov 20, 2015 7:21AM in Knowledge Management 2 comments


Hello together,

in our incident Workspace (OSC Version Feb.2015), we show the Guided Assistance Tool with the control field, for internal using at our agents.

However, we have many Interfaces and we want manage our Guided Assistance over the Interfaces, so as with the standard texts.

Is there a Option to do this or is it possible to display only some Folders, where the Guided Assistance is saved?

Does anyone know how can we do this? Would be greatful for any help/advice!

BR Uwe

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!