You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Knowledge base label change

Accepted answer
10
Views
6
Comments
edited Jun 8, 2022 8:30AM in Agent Desktop 6 comments

Content

Hi All,

Could we possible to change the "knowledgebase" label to "FAQ" in the incident screen under the communication thread? Please find the attached screenshot.

I have already changed the message base label name "KNOWLEDGEBASE_LBL" to FAQ.But it is not reflected.

Please assist on this.

Thanks,

M.Muthu

 

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!