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New incident after expired incident-Any identifier?

Received Response
edited Oct 21, 2016 5:07AM in Agent Desktop 4 comments


My requirement is that I have to stop any new mail coming to a specific mailbox.(If mailbox->this,then Do not create incident) But the catch here is that it would also stop any incident getting created which is created when customer replies to an expired incident. 

I dont want to stop that incident from getting created.

Is there any way?


May 15

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