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How to get Asset location time zone on Service request?

edited Nov 28, 2024 6:46PM in Fusion Service 1 comment

Summary:

How to get the Asset location time zone on the Service request? (Redwood)
AS timezones on SR are derived from user preference or coverage milestone

We have requirement to know as service agent i can see the timezone which asset is located as there no option to see SLA in fusion service as per asset location

How can we incorporate the asset's location timezone into the calculation logic to ensure that milestone due dates align with the customer's regional timezone in Oracle Fusion Service?


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