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Register Now! Ask the Experts Webinar: Bridging Knowledge Gaps

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edited Jan 11, 2016 3:21PM in Knowledge Management 1 comment


Oracle Service Cloud Ask the Experts Webinar

Register Now!

Bridging Knowledge Gaps

Wednesday, January 27th @ 8 a.m. PST/11 a.m. EST

New product launches or changes in regulations can result in gaps in the knowledge base leading to increased escalations from customers. In this webinar with Oracle Service Cloud Senior Product Manager Jeff Elser, learn how to use the Information Gaps report to find your customers’ most commonly asked questions. You will also learn how to leverage the power of Guided Assistance to get your customers’ questions answered. In addition, Jeff will dive into SmartAssistant, a tool that enables customers to self serve using the richness of your knowledge base.

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