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Set Incident Channel

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edited Feb 23, 2016 7:21PM in Integrations and APIs 3 comments


I am trying to set an Incident Channel to Email using an Add-In created in .NET.  Within the RN environment, if I go to Configuration, Service, Channels, I can see the ID number for each channel by placing the mouse over them, but not all of them seem to match. For example Email is supposed to be 9, but this one does not work and defaults to Phone, Store is supposed to be ID 1003, but somehow Chat is found at Channel ID 1003 instead (Chat should be ID 8). Am I looking for in the wrong place for Channel

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