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Knowledge Base Content - Keeping contact center agents aware of updated content in the knowledge...

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edited Jan 21, 2016 2:08PM in Knowledge Management 5 comments

Content

I am looking for a best practices approach to keep our contact center agents aware of recent changes that have been made to individual knowledge answers.  The change to an answer could be an additional line of text instruction or a new image that has been added for better explanation.  I am aware of the ability to add the 'NEW' remark to display on new answers.  I'm really looking for a way to show them what was recently changed on older answers. 

Version

Oracle Service Cloud Nov14

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