You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Knowledge Base Content - Keeping contact center agents aware of updated content in the knowledge...

Received Response
edited Jan 21, 2016 2:08PM in Knowledge Management 5 comments


I am looking for a best practices approach to keep our contact center agents aware of recent changes that have been made to individual knowledge answers.  The change to an answer could be an additional line of text instruction or a new image that has been added for better explanation.  I am aware of the ability to add the 'NEW' remark to display on new answers.  I'm really looking for a way to show them what was recently changed on older answers. 


Oracle Service Cloud Nov14

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!